Data deletion and data-subject requests
What end users can delete, what requires a request, and what remains
Last updated: September 8, 2026
1. Delete the contact profile
An end user may ask the receptionist agent on WhatsApp to delete their data. Before doing so, the agent explains what will be deleted and waits for explicit confirmation in a later message. After confirmation, the contact profile's name, phone number and email saved for future appointments are deleted. This does not automatically delete conversation history, appointments, orders if that module is enabled, consent evidence, backups or logs subject to retention. The agent does not promise to delete the entire history.
2. Request additional deletion
To request information or deletion of conversations, appointments or other data, write to contacto@strongerbrandai.com and include the business or tenant, the WhatsApp number used, the data you want deleted and any detail needed to locate the case. StrongerBrandAI will reasonably verify the request and review what is under its control. The request does not automatically delete data controlled by the Owner, Meta, WhatsApp or another provider.
3. Request the recorded authorization
An end user may request evidence of the privacy notice and recorded response by writing to contacto@strongerbrandai.com. Include the business, the WhatsApp number used and a request for proof of authorization. StrongerBrandAI will consult the protected consent record after verifying the request. The agent and Owner dashboard do not automatically display this evidence.
4. Correct or update data
For data related to the business's purposes, an end user may contact the business. For data stored on the platform, write to contacto@strongerbrandai.com and include the business, number used, incorrect data and requested correction. There is currently no separate form to edit the entire profile; when needed, the profile may be deleted and registered again with the correct information.
5. Revoke authorization or request no contact
If the end user has not yet authorized processing, they may reply that they do not authorize it and automated service will stop. If they already authorized, they may ask the business not to contact them, not to send later messages or to review the revocation. They may also write to contacto@strongerbrandai.com. Revocation does not automatically delete prior history and is not currently performed through a separate agent button.
6. General information about processing
General information about data, purposes, providers, retention, security and rights is available in the Privacy Policy: https://strongerbrandai.com/en/privacy. No request is needed to read that information. For a question about a specific person's data, write to contacto@strongerbrandai.com with the business, number and scope of the question.
7. Information and verification
To avoid deleting or disclosing another person's data, we may request reasonable information to verify the request. We will not ask for passwords, tokens, WhatsApp PINs or access credentials by email. If the request affects another tenant, security, a legal obligation or data outside our control, we may ask for clarification, limit its scope or identify the appropriate channel.
8. What happens after a request
StrongerBrandAI will classify the request, verify its scope, review data under its control and communicate the applicable response. We may confirm deletion, explain what remains and why, request context or indicate that information is controlled by the Owner, Meta, WhatsApp or another provider. This procedure does not expand the current scope to Telegram, Instagram, Messenger, other countries, CRM, marketing or modules not enabled for Colombia and WhatsApp.
StrongerBrandAI — Ley 1581 de 2012 — República de Colombia